Terms & Conditions

We are MauritiusConnection.com, a trading name of International Travel Connections Ltd. These Booking Conditions set out the terms on which you contract with International Travel Connections Limited trading as MauritiusConnection.com (“the Company”). Please read the following information carefully.

Our registered office is at Concorde House, Canal Street, Chester, CH1 4EJ and our company number is 1030986. We are also fully bonded by the Civil Aviation Authority under Air Travel Organiser's License (ATOL) no. 2786. We are also members of ABTA. Our membership number is V2359.

These terms and conditions, together with our booking conditions, privacy policy and security policy constitute our agreement with you for the sale of the products advertised on and sold to you through this website. Together, these are referred to as our terms. The products available on this website are only available to UK residents. Your booking through this website is conditional on you accepting our terms. If you do not fully agree with any part of them you must not proceed with your booking. If there is any part that you do not fully understand, or if you have a query on the holiday or product, please contact us on 01244 355 496. By browsing and using this website you are therefore deemed to have accepted the terms and conditions relating to its use.

You can book by calling us directly on 01244 355496.

You will be asked to provide details of each person travelling and confirm that you have read and agreed to our Booking Conditions as presented online.

You will then be asked for payment of the required deposit. Payment of the required deposit can be made by debit/credit/charge card, and for telephone bookings only, by cheque or bank transfer (details on request). Payments made using a credit or charge card (Visa, Mastercard and American Express) will automatically incur a 2.5% handling charge. There is no handling fee for debit cards (Maestro and Delta excluded).

The remaining balance should be paid 8 weeks prior to departure (10 weeks for December departures), unless otherwise stated. If booking less than 8 weeks before your departure date (10 weeks for December departures), you must pay in full. Non-payment or late payment of your outstanding balance may result in your booking being treated as cancelled by you, in which case, the cancellation charges set out in Alterations and cancellations by you will be incurred.

Once payment has been received, we will send you a Confirmation Invoice and a contract will exist between us once this has been issued.

Please note that we require passport details for all passengers travelling. Incorrect information supplied will be subject to amendment charges as stated in Alterations and cancellations by you.

Some airfares are booked at especially competitive rates to which the airlines may attach severe restrictions. You may be asked to pay for these in full at the time of booking and they may be non-refundable in the event of a cancellation. Details will be given at the time of booking.

When you seek to make a booking within eight weeks or less of your intended departure date, your contractual position with the Company is still as set out above and full payment of your holiday will be required by the quickest method of clearance. The lead passenger name should be the person who has confirmed the booking. We will require written/signed confirmation to take payment from a third party (even if that person is travelling as part of the booking).

A) Price Guarantee - The price of your holiday will be guaranteed if you pay in full at the time of booking. When full payment is received within seven days of the date shown on your Confirmation Invoice, we will guarantee that the price of your holiday will not change.

B) Payment of deposit only - Changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure.

1. If the price of your holiday goes down by more than 2% of your holiday price due to the changes mentioned above, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

2. If the price of your holiday goes up, you will not be charged for any increase equivalent to 2% of the price of your holiday. You will be charged if the increase is over and above that amount. If this means that you have to pay an increase of more than 10% of the price of your holiday, you will have the option of accepting a change to another holiday if we are able to offer one or cancelling and receiving a full refund of all monies paid excluding any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your cancellation invoice.

We believe that it is essential to take out insurance when you go on holiday and we strongly recommend that to do so is in your interest and that of your family. A range of policies are available through our preferred partner, American Express. Please click Travel Insurance for further information and to buy your policy online.

It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs and takes into account any pre-existing medical conditions. We do not check the suitability of insurance policies. We also ask that you provide us with the details of your insurer and the policy number to assist you in the event of an accident or emergency abroad. It will be necessary for you to comply with the requirements of the policy in the event of a potential claim, e.g. reporting a theft to the local police.

Descriptions are based on inspections made by representatives on the Company's behalf and on information passed to the Company. We take every precaution to ensure that the descriptions of each property and facility are as accurate as possible at all times. However, circumstances can change. The availability of facilities and amenities may be affected by local conditions, such as inclement weather or the season. Suppliers of services such as accommodation, transport, recreational facilities can make changes with no advance notice to us. When we become aware of any significant changes, we will advise you at the time of booking or, if after booking, as soon as possible before departure. The provisions of Alterations and cancellations by the company will apply when a significant change is notified after booking.

Our transport providers have their own terms and conditions. These terms and conditions may limit and/or exclude the supplier's liability to you, usually in accordance with applicable international conventions such as the Warsaw or Athens Conventions. Air travel is also subject to the operational decisions of air carriers and of airports, which may result in delays, aircraft being diverted or schedule changes over which the Company has no control. It is our responsibility to notify clients of the name of the airline operator and the destination airport. Due to the flexible itineraries that we offer, we may not be in a position to state these facts here.

Due to the nature of the airline business, on rare occasions, flight delays regrettably do happen. In such an event, the airline is responsible for meals, accommodation and compensation when necessary, depending on the length and cause of the delay. For delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible by the airline. However, this will depend on such factors as the expected length of delay, local availability of accommodation and immigration rulings.

Where long flight delays result in lost holiday time, refunds are not given by suppliers for unused accommodation as rooms are held for delayed arrivals and are not re-let. Please also note that an airline carrier may, if circumstances so require, divert, postpone or delay any flight, or alter the airport of departure or arrival and may, without notice, substitute alternative carriers or aircraft.

The flight timings given on bookings are for general guidance only and are subject to change. The actual flight times will be those shown on your tickets, which will be despatched to you approximately two weeks before departure. You must, accordingly, check your tickets very carefully immediately upon receipt to ensure that you have the correct flight times. It is possible that the flight times may be changed even after tickets have been dispatched. We will contact you as soon as possible if this happens.

Under EU law, in some circumstances, you have rights to a refund or compensation from your airline in cases of denied boarding, cancellation or long delays of flights. Please click EU Passenger Rights for more information.

This website details our sole responsibility and does not commit any independent organisations/carriers whose services are featured on it.

i) You may make changes to your booking, provided that notification of the change is received either in writing at our offices or by phone from the lead person who made the booking at least 46 days before departure. Changes to your booking cannot be made online. An amendment charge of £50 to cover administration costs for each change will be added to the price of your holiday if the amendment is made over 46 days before departure. An amendment charge of £100 to cover administration costs for each change will be added to the price of your holiday if the amendment is made less than 46 days before departure. Any substantial changes to your holiday requirements could invoke a possible cancellation of your holiday and the Cancellation Charges below could apply. You must also pay any costs and charges incurred or imposed by any of our suppliers in making the change requested. Please note that airlines will normally refuse amendments to your flights except upon payment of a fee, which varies from airline to airline up to, and including, the full fare. Any additional cost resulting from an earlier or later return flight other than the one scheduled, will be your own responsibility. If you make any alteration to your accommodation during your holiday, a cancellation charge will be applied.

ii) Should you or any member of your party need to cancel your holiday, the lead person who made the booking must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing. As we incur costs from the time we accept your booking and may be unable to resell your holiday, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total invoice cost payable excluding amendment charges, which are not refundable. Please note that when part cancellations occur, the amount payable by the rest of the party may increase.

Period before departure - Cancellation fee per person

Over 45 days Loss of deposit***

33 - 45 days 40% of holiday price

15 - 32 days 60% of holiday price

1 - 14 days 100% of holiday price

Departure date and thereafter 100% of holiday price

***Bookings on some airlines and hotels during the peak season will have varying cancellation charges and, therefore, the fees shown above will not apply. The charges will be calculated and advised to you at the time of cancellation.

Occasionally, we have to make changes to and correct any errors published by us, both before and after bookings have been confirmed, and cancel confirmed bookings. We must reserve the right to do so. However, we will not cancel your holiday unless you fail to make full payment on time or we are forced to do so as a result of circumstances outside our control. Most changes are minor. Sometimes, we have to make a 'significant change'. When we refer to a 'significant change' in these Booking Conditions, we mean one or more of the following changes when made before departure:

- A change of accommodation to that of a lower price or standard for the whole or a major part of the time you are away

- A change of accommodation area for the whole or a major part of the time you are away

- A change of departure time of any transport which forms part of your holiday arrangements by more than 12 hours

- A change of the overall length of the holiday by more than 12 hours

- A change of the UK departure airport to one that is inconvenient for you

If we become aware of a significant change or we have to cancel the booking before departure, you will be notified as soon as is practically possible. You will then be offered the following options:

a) accept the changed arrangements as notified to you, or

b) purchase another holiday from us. If the chosen alternative is less expensive than your original holiday, we will refund the difference but if it is more expensive, we will ask you to pay the difference or,

c) cancel your holiday and receive a full refund of all monies you have paid to us.

In addition, if we have to cancel or make a significant change eight weeks or less before departure, we will pay you reasonable compensation subject to evidence of provable loss/losses if appropriate, subject to the following exceptions:

- Compensation will not be payable and no liability, beyond offering the above mentioned choices, can be accepted where we are forced to cancel or make a change as a result of unusual, unforeseeable circumstances beyond our control; the consequences of which we could not have avoided even with all due care.

- No compensation is payable for minor changes.

- EVENT CANCELLATION: Occasionally, advertised events are cancelled by the organisers and often at short notice. Such cancellation will not constitute a significant change to, or the cancellation of, your holiday arrangements even though we have pre-booked tickets for you.

The Company regrets that it cannot accept any liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by "force majeure". In these Booking Conditions, "force majeure" means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil disobedience or strife, terrorist activity, industrial dispute, airline schedule changes, natural disaster, adverse weather conditions, adverse flooding, fire and all similar events outside our control. Advice from the Foreign Office not to enter or remain in a particular country or area will generally be regarded as 'force majeure'. The Company will act on such advice.

The Company cannot guarantee that the providers of accommodation and flights will not overbook. Should this happen, the Company will take all reasonable steps to prevent your holiday arrangements from being altered but, if such steps are unsuccessful, we will:

i) Advise you before your departure if such overbooking is known beforehand and offer you, if available, an alternative holiday of comparable standard. If this is not acceptable, we will refund all monies paid to the Company (the provisions of Alterations and cancellations by the company will apply). Or,

ii) If such an accommodation overbooking is not known before your departure, we will endeavour to offer alternative accommodation together with compensation, being the difference between the price of the accommodation originally booked and the price of the alternative accommodation. In the event that such alternative accommodation is of a lower price than that originally booked, we will refund the difference in price between the higher and lower category of the accommodation. Where you do not wish to accept such alternative accommodation with good reason, the company will take reasonable steps to repatriate you to the U.K. as soon as possible. In which event the Company may, where appropriate, provide reasonable compensation to you. Other than as set out above, the Company has no liability or obligation to you where overbooking occurs for reasons beyond the control of the Company.

i) You to the Company:

(a) It is your responsibility to arrive at places stated at the correct times and to reconfirm your return flight and departure times. The Company has no liability whatsoever to you for your failure to do so.

(b) You must act and behave in a reasonable and responsible manner toward any other person you meet in the course of your travel arrangements. The Company reserves the right to cancel forthwith your holiday arrangements in the event that you fail so to act and behave and any consequent loss or damage that you suffer lies with you. The Company has no liability whatsoever to you in such event.

(ii) The Company to You:

(a) We make every effort to ensure that all arrangements are made correctly and efficiently. We further accept responsibility for the acts and/or omissions of our employees, agents, suppliers and subcontractors (providing they were at the time carrying out duties, work or activities authorised or on our behalf) except where these result in death, personal injury or illness (dealt with separately below). We also accept responsibility if the services which we are contractually obliged to provide prove deficient or not of a reasonable standard. This acceptance of liability is subject to the provisions on “force majeure” and the other terms of these Booking Conditions.

(b) Subject to these Booking Conditions, we accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any negligence by any of our employees, agents, suppliers or subcontractors (providing they were at the time carrying out work authorised by us), except in the following situations:

(i) the act(s) and/or omission(s) of the person(s) affected, or

(ii) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable, or

(iii) an event which either us or the supplier(s)/agents and subcontractors of the service(s) in question could not have foreseen or avoided even with all due care

(c) We limit the maximum amount that we may have to pay you for any and all claims or, parts of claims that do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or if a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non-personal injury claims, if we are found liable to you on any basis, is twice the price (excluding amendment charges) paid by or on behalf of the person(s) affected, in total. This maximum amount will only be payable where you have not received any benefit at all from your holiday. Where we are found directly liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay is £250 per person affected, as it will be assumed that you have taken out adequate insurance at the time of booking. Please also see Clause (d) below.

(d) In all cases, our liabilities in respect of air, sea, rail, road carriers and hotels are limited as if we were carriers or hotels within the applicable international conventions (e.g. Warsaw Convention for air travel, etc.). For all claims arising from international carriage, compensation can only be paid in those situations where the carrier concerned would be obliged to pay compensation under the relevant international convention were a claim made against that carrier in that particular situation.

(e) It is a condition of the acceptance of liability set out in this Clause that you notify us of any claim you and/or any member(s) of your party has in accordance with the clause Complaints. Any person(s) to whom any payment is made (and their parent or guardian, if that person is under 18 years of age) must also assign to us or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide us and our insurers with all the assistance that we may reasonably require.

(f) Should you be unfortunate enough to suffer personal injury, illness or death by misadventure as a result of an activity which does not form part of your booked arrangements, or an excursion sold through us, we shall assist you and your party This assistance may, subject to our prior approval and our reasonable discretion, include financial assistance with initial legal expenses to enable you to take proceedings against the third party responsible. All assistance is provided subject to a maximum total cost to us of £5,000 per booking. In addition, if you should be successful in obtaining a costs order against any third party or if you are able to claim under any insurance policy/ies you may have, we shall be entitled to recoup from you the costs actually incurred by us. All requests for assistance with legal costs must be received by us within 90 days of the date of misadventure.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, personal information including any special needs/dietary requirements, etc.. We take full responsibility for ensuring that proper security measures are in place to protect your information. We are required to pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc.. The information may be required and provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person who is not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities or dietary/religious requirements.

If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

You are entitled to a copy of your information held by us. If you would like to see this, please contact us. We may make a small charge for providing this to you. Your data controller is International Travel Connections Ltd..

Whilst we aim to ensure that your holiday runs smoothly, there may be times when it does not. Please follow the complaints procedure below to minimise inconvenience to all parties:

1. Any complaint should be reported immediately and directly to the supplier (e.g. hotelier) as soon as possible. If you fail to follow this procedure, your right to claim compensation may be affected, as we will have been deprived of the opportunity to investigate and rectify the problem.

2. In the unlikely event that the supplier is unable to resolve the matter to your complete satisfaction, you should contact MauritiusConnection.com with details of your complaint by telephone, fax or e-mail on: Tel: +44 (0)1244 355496, E-mail: customer.services@mauritiusconnection.com. Outside office hours, please call our Duty Manager on +44 (0)7711 844948.

3. Once in receipt of a complaint, we will react swiftly to resolve the matter. Our aim is to rectify any shortcomings immediately, so that you can fully enjoy the remainder of your holiday.

If you still have cause for complaint on your return to the UK, you are required to seek satisfaction by writing to the Company within 28 days of the end of your holiday and providing full details of the holiday and the reason for dissatisfaction. We regret that we cannot accept liability in relation to any complaint or claim which is not notified entirely in accordance with this clause. Disputes arising out of or in connection with this contract that cannot be amicably settled, may (if the client so wishes) be referred to arbitration under a special scheme, which although devised by arrangement with the Association of British Travel Agents (ABTA) is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. The Scheme does not apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice requesting arbitration under this scheme must be made within 9 months after the scheduled date of return from the holiday.

Your contract is governed by and construed in accordance with English law. Each party submits to the jurisdiction of English Courts to settle any claim or matter arising under the contract, unless you wish to submit the claim or matter to arbitration under the Scheme set out under Complaints.

The air holidays and flights on this website are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. £1 per person of the booking price is used to provide ATOL protection. Our ATOL number is ATOL 2786. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website .

a) What you are allowed to do

You may access this website to obtain information, check suitability, availability and to make legitimate reservations or purchases of holidays, flights and related products and services. You may print off one copy only of any individual page for your own personal use. This includes making copies solely for the purpose of storing the same into a cache memory or copies made when the file is downloaded, as long as you do not do any of the things detailed under "What you are not allowed to do".

b) What you are not allowed to do

You are not allowed to:

- Copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website except as set out above in "What you are allowed to do".

- Copy any material from this website for any other commercial purpose.

- Remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website, use the website for any activities that breach any laws, infringe any other parties' rights, or breach any standards, content requirements or codes published by any relevant authority.

- Use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.

- Use the site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

c) What you must do

You must read the relevant Booking Terms and Conditions before booking any holiday. If you book any other product or service you must make sure you are aware of and accept any conditions that apply to that product or service.

d) Ownerships, copyrights and trademarks

This website consists of images, texts, formats and styles of presentation, software (including HTML code) and material analogous to it ("Material"). All copyright and other moral, ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively by or is licensed to International Travel Connections Ltd or one of its subsidiary companies. You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display license or create derivative works from Material accessed through this website. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice. This website also contains certain International Travel Connections Ltd (or a subsidiary company) trade marks (whether granted or applied for), graphics, logos and service names ("Devices"). The Devices are owned exclusively by International Travel Connections Ltd or a subsidiary and may not be copied or reproduced in any format (save as provided elsewhere in the Terms), or used in connection with any product or service without International Travel Connections Ltd consent or in any manner that is likely to cause confusion among customers, disparages or discredits International Travel Connections Ltd or a subsidiary. All other trademarks not owned by International Travel Connections Ltd or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by International Travel Connections Ltd or its affiliates.

e) Changes to these terms and conditions

We may at any time change or modify all or any part of these Terms. By browsing this website you are accepting that you are bound by the terms and conditions and disclaimer current at that time, so you should check these each time you visit the site. Please note that these Terms are distinct and separate from the Booking Terms and Conditions (or other specific conditions) that must be accepted by you before we agree to offer any holiday, flight or related products or services to you directly through or pursuant to this website. If you have any questions, please feel free to contact us.

f) Customer's responsibility

You represent that you are of sufficient legal age to use this site, and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this website by yourself, and those using your login information.